Q1: Could I print my own brand/logo on the goods?
A: Yes, OEM printing logo is welcomed based on MOQ. Please provide the original logo file and Brand Licensing.
Q2: Why does the product color look different from the online photos?
A: Factors such as computer monitor settings, lighting during photography, and personal perception can slightly affect color appearance. We photograph the exact items being sold.
Q3: Which shipping methods are available and how to track?
A: Shipping is available by sea, air, or express (DHL, UPS, FEDEX, TNT, EMS). We will provide a tracking number once your order is dispatched.
Q4: What should I do if my package has missing products?
A: Please contact us immediately and provide photos of all received products. we will verify the order with our warehouse to resolve the issue.
Q5: What should I do if I receive broken products?
A: A breakage rate of 1%-3% is normal. If it exceeds 3%, please send photos promptly, and we will provide compensation in your next order.
Q6: How can I pay for my order?
A: We accept Bank Transfer, Western Union, and Escrow. A 30% deposit is required for mass production.
Minyan Bag
