Could I print my own brand/logo on the goods?
Sure, OEM printing logo is welcomed based on MOQ. Please provide your original logo file and Brand Licensing.
Why does the color look different from the photos?
Factors such as computer monitor settings, lighting during photography, and personal perception can slightly affect color representation. We photograph the exact products being sold.
Which shipping ways are available and how to track?
We ship by sea, air, or express (DHL, UPS, FEDEX, TNT, EMS). Once shipped, we provide a tracking number to check the status of your goods.
What should I do if my package has missing products?
Please contact us immediately with photos of all received products. We will verify with our warehouse and resolve the issue promptly.
What is the policy for broken products?
A broken rate of 1%-3% is normal for international transit. If it exceeds 3%, please send photos timely, and we will compensate in your next order.
How can I pay for my order?
We accept Bank Transfer, Western Union, and Escrow. A 30% deposit is required for mass production.